What is Personal Information?

In this Privacy Policy, “Personal Information” has the meaning given to it under the Privacy Act 1988 (Cth) (the Act). In general terms, Personal Information is any information or opinion that identifies you, or from which you can be reasonably identified. This may include your name, address, telephone number, email address, and profession or occupation.

What type of Personal Information do we collect and hold?

VUE Property Estate Agents may collect and hold the following types of Personal Information if you are a current or prospective vendor, purchaser or landlord, or if you visit our website or make an enquiry with us:

• contact details (including name, address, telephone number and email address);
• driver’s licence number;
• current property ownership and title details;
• desired property ownership details; and
• details of properties sold or acquired by you.

If you are a current or prospective tenant, we may also collect:

• contact details (including name, address, telephone number and email address);
• driver’s licence number;
• employment details (such as employment status, employer, income and length of employment);
• details of other sources of income; and
• personal and financial referees.

From time to time, we may need to collect additional Personal Information to enable us to provide our services to you.

How does VUE Property Estate Agents collect Personal Information?

We generally collect Personal Information directly from you, unless it is unreasonable or impracticable to do so. Information may be collected when you:

• contact us by phone, email or in writing;
• interact with our representatives;
• access or use our website; or
• make enquiries or transact with us.

We may also collect Personal Information from third-party sources, including:

• publicly available databases (such as Australia Post, property title databases or similar);
• credit reporting bodies, law enforcement agencies or government authorities; and
• referrals or recommendations from existing clients.

As part of due diligence processes for rental or lease agreements, we may disclose relevant information to authorised tenancy or credit-checking agencies.

What happens if we cannot collect your Personal Information?

If you do not provide the requested Personal Information:

• we may be unable to provide some or all of our services to you;
• we may be unable to supply information about properties or services you may be interested in; or
• we may not be able to tailor your experience on our website.

Why does VUE Property Estate Agents collect, hold, use and disclose Personal Information?

We collect and use Personal Information to:

• provide real estate services and products requested by you;
• comply with applicable local, state and federal laws and regulations;
• assist with related or ancillary services through trusted third parties;
• carry out internal administrative, operational, marketing, research and planning activities;
• respond to enquiries, requests or complaints;
  
• keep our records accurate and up to date;
• share information within VUE Property Estate Agents and with contractors or service providers;
• conduct relevant business processing functions; and
• keep you informed about services or opportunities that may be of interest to you.

Your Personal Information is not sold or rented to third parties.

How is Personal Information used?

Personal Information is used or disclosed only for purposes including:

• compliance with real estate and other applicable laws;
• delivering, managing and improving our services;
• purposes you would reasonably expect in connection with our services;
• website administration, analytics and improvement;
• internal administration, quality assurance and research; and
• any purpose specifically disclosed to you at the time of collection.

We will only use or disclose your Personal Information for other purposes if:

• you have given express consent;
• it is necessary to prevent a serious threat to life or health; or
• it is required or authorised by law.

Direct marketing

We may send you marketing communications about our services or related offerings that may be of interest to you. These communications may be sent by mail, email or SMS, in accordance with applicable laws (including the Spam Act 2003 (Cth)).

All marketing communications will include an opt-out option. You may opt out at any time, and we will respect your communication preferences wherever practicable.

Our website

This Privacy Policy applies to the VUE Property Estate Agents website.

When you visit our website, cookies may be used to recognise your browser, track usage patterns and improve functionality. Cookies do not collect Personal Information but may identify your browser. You can adjust your browser settings to refuse cookies.

We may also log IP addresses to analyse trends and administer the website. Information transmitted via the internet is done at your own risk, as online transmission cannot be guaranteed to be fully secure.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites

Can you remain anonymous?

You may browse our website and attend inspections or auctions anonymously where lawful and practical. However, if you enter into a transaction involving the sale, purchase or lease of property, legislation requires us to collect Personal Information to identify you.

Accessing and correcting your Personal Information

You may request access to your Personal Information held by us at any time. We will respond within a reasonable period and may charge a reasonable administrative fee for providing access (excluding correction requests).

If you believe your Personal Information is inaccurate, incomplete or out of date, you may request a correction. If we do not agree with the requested change, we will note your request on the record.

Who do we disclose Personal Information to?

We may disclose Personal Information:

• within VUE Property Estate Agents;
• to employees, contractors and service providers;
• to tenancy databases (where applicable);
• to professional advisers, suppliers and business partners; and
• to government authorities where required by law.

Some service providers may be located overseas. We take reasonable steps to ensure overseas recipients comply with Australian privacy obligations.

How do we keep Personal Information secure?

We take reasonable steps to protect Personal Information from misuse, loss, unauthorised access, modification or disclosure. When information is no longer required, we take reasonable steps to destroy or de-identify it.

Despite our safeguards, electronic transmission and storage cannot be guaranteed to be completely secure.

Contact us

For enquiries, access requests or complaints regarding privacy, please contact:

Privacy Officer – Daniel Lee
VUE Property Estate Agents
Shop 2/10 Ethel Street, Eastwood NSW 2122
0403 020 462
daniel.lee@vueproperty.com.au

Complaints

We will endeavour to resolve privacy complaints within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

This Privacy Policy may be updated from time to time. Any changes will be published on our website and take effect from the date of posting.

Last updated: 12/01/2026